Frequently AskedQuestions
Everything you wanted to know about our raw desert honey from Alice Springs.
Is your honey really raw and unprocessed?
Yes. We don't heat, filter, or process our honey in any way. It goes straight from the hive into jars. That's why it crystallises naturally - a sign of real, raw honey. Supermarket honey is often heated to prevent crystallisation, which destroys the enzymes and nutrients.
What's the difference between Bloodwood and River Red Gum honey?
River Red Gum is light and quite easy, and it's most of what goes in our Desert Collection jar. Bloodwood flowers at a different time of year and comes out amber and darker. It ends up in our Finke River jar along with Red Gum and Melaleuca. The mix shifts by site, and the trees answer local rain more than the calendar.
How long does desert honey last?
Honey never goes bad. Archaeologists have found 3,000-year-old honey in Egyptian tombs that's still edible. Our honey will crystallise over time (usually 3-12 months), but that's natural. Just warm the jar in hot water to liquify it again.
Do you ship Australia-wide?
Yes! We ship from Alice Springs to anywhere in Australia. Orders get posted within 48 hours. Delivery usually takes 2-6 business days after that. We email you tracking, so you can watch Australia Post drag your jar from one end of the country to the other.
Why is desert honey more expensive than supermarket honey?
Desert honey is a limited batch product. The desert only blooms after rare rains, so we can't harvest year-round like commercial operations. Plus, keeping bees alive in 47°C heat and months of drought isn't cheap. You're paying for genuine outback honey, not mass-produced sugar water.
Can I buy queen bees year-round?
No. Queen breeding depends on desert conditions and seasonal blooms. We typically have queens available in spring and early summer (September-December), but availability varies. Contact us to check current stock or get on the waitlist for the next batch.
Do I need to refrigerate the honey?
No. Keep the lid on, keep it out of direct sun, and leave it in the cupboard - the fridge just makes it crystallise faster. We've got a full guide to storing it properly if you want the details.
Which states do you ship to?
Everywhere except Western Australia. NSW, VIC, QLD, SA, TAS, NT and ACT are all covered, and orders get posted within 48 hours from Alice Springs.
What if I'm not happy with my order?
Return it within 14 days if it's unopened and in its original condition, and we'll sort you out. Email [email protected] to get it started.
Still got questions?
We're actual beekeepers in Alice Springs. Ask us anything about our honey, our bees, or the desert.
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