What makes desert honey different from regular honey?

Our desert honey comes from the harsh Australian outback around Alice Springs. Desert flora concentrates their nectar, creating honey with real character and complex flavors. Our Desert Bloodwood has robust intensity, while River Red Gum offers refined taste.

Is your honey raw and unfiltered?

Absolutely. We don't heat, filter, or add anything to our honey. What the bees put in the comb goes straight in the jar, preserving natural enzymes, pollen, and beneficial compounds. Crystallization is a sign of quality - just warm gently.

Where exactly does your honey come from?

Our hives are around Alice Springs, Northern Territory, near Desert Bloodwood trees along dry riverbeds and River Red Gum trees. Some trees are hundreds of years old, producing honey through generations of desert conditions.

How long does shipping take?

We ship from Alice Springs Australia-wide, taking 5-10 business days depending on location. We pack securely for safe arrival. Local pickup available for Alice Springs residents. International inquiries via contact form.

Do you really ship live queen bees?

Yes, seasonally within Australia only. Bred for extreme heat and drought - not commercial queens. Adapted for Australia's harsh climate. Availability depends on season and breeding success.

What's the best way to store honey?

Store in sealed container at room temperature. Never refrigerate as it speeds crystallization. If crystallization occurs (normal for raw honey), warm gently in water - never microwave.

Is your honey suitable for people with allergies?

Some customers use our local honey for seasonal allergies due to local pollen content. However, we're not medical professionals and can't make claims. Consult healthcare professionals for severe allergies.

Do you offer refunds or returns?

We stand behind our honey completely. Any issues - shipping damage, dissatisfaction, or wrong expectations - contact within 14 days and we'll make it right. We want you to experience true Australian desert honey taste.

Terms and Conditions

The Deal

Right, here's how things work at Kekwick Honey. These terms and conditions aren't here to trick you - they're just the basic rules for buying our honey and using our website. We keep it fair and straightforward because that's how we do business.

Ordering and Payment

When you order from us, make sure your details are right - name, address, payment info, the lot. We can't send honey to a wrong address or charge a dodgy credit card. All our prices are in Australian dollars because that's where we are and that's what we use.

Getting Your Honey to You

We ship Australia-wide. Orders get processed within 2-3 business days, then it's in the hands of the postal system. Takes about 5-10 business days depending on where you are. We pack it properly so it arrives in one piece.

If Something Goes Wrong

Australian Consumer Law: You've got rights under Australian Consumer Law, and we respect that. If our honey isn't up to scratch or there's something genuinely wrong with it, we'll sort it out. Doesn't matter if you've opened it - if it's not right, it's not right.

Changed Your Mind?: Fair enough, it happens. You can return unopened jars within 14 days of getting them. You'll need to cover the postage back to us, which is only fair.

To initiate any return, please contact us at [email protected] with your proof of purchase.

Intellectual Property

The content, images, and logos on this website are the property of Kekwick Honey and are protected by copyright and trademark laws.

Limitation of Liability

Kekwick Honey shall not be held liable for any damages arising out of the use or inability to use the products or the website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Northern Territory, Australia.

Changes to Terms

We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on the website.

Contact Us

If you have any questions about these terms and conditions, please contact us:

Email: [email protected]
Address: Alice Springs, NT 0870, Australia